Palm has failed to match its old technology to Windows Vista that is used by tens of millions of people. Its handhelds are now inoperable. In response to queries, it sends you a customer satisfaction survey.  Apple is different. I received an instant reponse to a file transfer problem with a comprehensible solution that worked – put together within an hour by Michelle.  

It’s a pity about Palm.  It’s got a new phone coming out. But what is the point of hunting new customers if you fail to protect the old. Palm used to be at the top of its game — or am I showing my age?